SoundcAndysi Ster
Professional service in Nairobi

Welcome to Soundc Andysi Ster

Design and manufacture of self-service terminals and enclosures for East African conditions, built around replaceable modules and a ten-year parts commitment. Availability starts at the design stage: accessible modules, proven components and spare parts on the shelf cut the time a machine spends stopped. That is exactly what we work on: units that keep running in dusty conditions.

13+Years of experience
1200+Satisfied clients
-35%Fewer stoppages from module faults
Services

Everything you need in one place

Serving Nairobi with quality materials and certified professionals.

🏭

Self-service terminal manufacture

Standard models built for local conditions.

📐

Custom enclosure design

Housings for a specific site or application.

⚙️

Module supply

Readers, printers, dispenser modules, screens.

📦

Ten-year spare parts programme

Parts held for a decade after the last shipment.

♻️

Refurbishment and upgrade

Extending the life of an existing fleet.

🌡

Environmental testing

Dust, heat and endurance cycles before shipment.

Service levels

Agreed response times

Alert type Response Cover
Critical: fault under warranty 48 h Monday to Saturday
Spare parts: critical module delivery 48 h Monday to Friday
Scheduled: preventive review Per calendar Twice a year

Response times are set by contract and vary with the location of the machine.

Reviews

What our clients say

Real reviews from Nairobi clients.

T
Technical manager
★★★★★

"Sealing on the dusty sites is the difference. Reader failures on those locations dropped sharply."

P
Procurement lead
★★★★★

"Parts availability in writing for ten years changed our replacement planning completely."

S
Service manager
★★★★★

"A technician swaps a module in under fifteen minutes. Nothing goes back to a workshop."

Manufacturing questions

Specifying equipment that lasts

Eight to twelve weeks for standard models, longer where a custom enclosure is part of the order. Lead times are quoted against a confirmed specification, because specification changes midway are the usual reason a delivery date moves.
We guarantee spare parts availability for ten years from the last unit manufactured. That is what keeps a machine installed today repairable through the next decade without long waits.
Yes, for any model we have manufactured, for ten years from the last unit of that model shipped. That commitment is in the supply agreement rather than a statement of intent.
Yes. We take a specification through a design review first, because the requirements that cause trouble later are usually the ones about service access and environment that were not stated at the outset.
Yes. Every machine ships with a warranty, technical documentation and training for the service team, plus a support channel for fault diagnosis.
Yes. Every visit comes with a delivery note and a signed report detailing parts and times, in whatever format the tender requires.
How we work

From order to after-sales

1

Specification

We set capacity, modules and duty conditions for each location.

2

Manufacturing

Assembly and quality control of every machine at the plant.

3

Delivery and install

Commissioning on site and training for the service team.

4

After-sales

Warranty, spare parts and technical support for the life of the machine.

Soundc Andysi Ster Nairobi
Product case

Before and after a machine replacement

Before — Ageing machine with repeat faults, frequently out of service.
Before. Ageing machine with repeat faults, frequently out of service.
After — New terminal installed and running continuously.
After. New terminal installed and running continuously.

Illustrative images of a typical replacement.

Sectors

Who we work with

Large branch networks
Retail chains
Petrol stations
Hotels and shopping centres
Transport terminals
Public bodies

Need help? We are in Nairobi

Contact us today and receive fast, professional service.

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